1. Payments accepted are paypal (online only), cheques, uncrossed postal orders, bank transfer & cash. Uncleared banked cheques will be charged £20. Items will be sent out in the post when funds have cleared.
2. All orders placed will be payable in full before orders can be confirmed this is due to orders being placed & never collected or paid for.
3. All items made by 'Nags in Rags' are NON returnable unless faulty & an exchange or refund will be given only if the item is unused within 28 days of receiving (less postage).
4. All rugs to be washed/reproofed have to be paid for in full when they come in to the shop to be washed/reproofed otherwise they will not be done.
5. All rugs must be collected ASAP after being informed they are ready to collect. All rug repairs that have not been collected within 4 weeks of being done will be sent to auction & sold. Any money owed to Nags in Rags will be taken out of the funds raised including any fees for selling & also storage costs.
6. Holes smaller than my little finger will not be patched on the rug repairs. If my little finger fits inside the hole then it will be patched. Rug linings will not be repaired unless there is a straight rip. If they won't be stitched back together then i will try to catch it when its patched.
7. Sorry I do not repair Lycra items or neoprene as my machine loves to eat it & I only repair horse items.
8. Items from the 2nd hand/new section will only be reserved for 4 working days to allow payments to be received.
9. All items for repair must be as clean as you can get them with a brush/hose if you don’t have facilities to wash them & they must be dry before they are brought in to be repaired. Please do not bring merugs fresh from the field complete with wet thick mud & poo otherwise they will be sent off for rug washing at your expense!